Coronavirus (COVID-19) FAQs
**UPDATED as of 30/03/2020**
Here at phs we are taking the public health challenge of the Coronavirus (COVID-19) very seriously and we are monitoring the situation closely on a daily basis.
We have compiled the following responses to common questions from our customers during this time, and hope that we are able to resolve any queries you may have regarding our operations. We are ensuring to follow Government guidelines on hygiene and safety with our business practices.
Are you still operating during this time?
Yes, we are still supporting our customers and delivering consumables during this time. In accordance with Government COVID-19 safety guidelines, many of our staff members are now working from home. We therefore have limited cover for our telephone lines, and no voicemail facility. If you require assistance email firstname.lastname@example.org with your query and we will respond to you as soon as we possibly can.
Are you holding enough stock to deal with current demand?
We are working alongside our product suppliers to do as much as possible to maintain our stock levels, however like many other distributors we are experiencing a significant increase in demand for hygiene and sanitising products. Therefore we are currently experiencing delays and/or shortages on some product lines. We are in constant communication with our product suppliers, and are sourcing products from additional sources where possible. We are maintaining contact with our customers to update them of our current stock status.
Have you got sanitiser and antibacterial products in stock?
No, unfortunately we are out of stock of all sanitiser products. We have extensive back orders which we will fulfill in time but due to the demand on our suppliers, back orders will be delayed. We are in contact with our product suppliers to obtain as much stock as we possibly can in order for us to fulfill our customer expectations however we must request your patience and understanding.
Can I order additional stock from phs?
We are experiencing high demand on many of our product lines, and therefore we will unfortunately not be able to accept increased order volumes from our customers at the present time.
Can my order be prioritised?
We are currently prioritising orders for frontline Healthcare customers, to reduce disruptions to their daily work during the Coronavirus pandemic. We hope you can understand and thank you for your patience during this time.
Why have I not received a call back yet?
We are currently experiencing much higher than normal call and email volumes as a results of COVID-19, and therefore some of our customers may experience delays in receiving a response from us. We are doing all that we can do get back to every customer as quickly as possible, but we appreciate your support and patience at this time.
My delivery hasn’t arrived yet!
We are working as hard as we possibly can in both our office and warehouse to get our customer orders processed in our system and out to our customers. However, we must stress that our deliveries in some cases are taking longer than our customers would normally expect. Again, please bear with us as we are working as quickly as we possibly can to get stock to our customers.
Do you have any Personal Protective Equipment products in stock?
Due to an unprecedented increase in demand for PPE equipment, we are currently experiencing limited to no stock on many lines. We are working with our product suppliers to obtain additional stock if we possibly can, and will allocate this to customer orders accordingly.
Do you anticipate any issues with availability of other product ranges?
We aim to always hold sufficient stock of all product lines in order to fulfill customer orders. However, due to the sudden increase in demand, there are many product lines we are currently unable to provide to our customers. We have been in contact with our suppliers to confirm availability of additional stock if required.